At Zynaxie, we are committed to offering high-quality sofas that meet your expectations and enhance your living space. If you’re not completely satisfied with your purchase, we provide a hassle-free return and refund process to ensure your shopping experience with us is nothing short of exceptional.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, with all tags attached, and in the original packaging.
  • You must provide the receipt or proof of purchase.

Return Window

You have 14 days from the date of receiving your item to request a return for a refund or exchange.

How to Initiate a Return

  1. Contact Us: Email us at support@zynaxie.shop with your order number and reason for the return.
  2. Return Authorization: If your return is accepted, we’ll send you a Returns Merchandise Authorization (RMA) number along with return instructions.
  3. Return Shipment: Securely package the product, attach the RMA number, and send it to the address provided. Items returned without an RMA will not be accepted.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us immediately. We will promptly evaluate the issue and offer a replacement or refund for defective products.

Cancellation Policy

You can cancel your order within 12 hours of placing it. After this period, cancellations may not be possible due to order processing. To cancel, contact us at support@zynaxie.shop

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your item is safely returned.

Refunds

  1. Inspection: Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
  2. Processing: Approved refunds will be processed within 5 business days, refunded via your original payment method.
  3. Bank Processing Time: Please allow additional time for your bank or credit card company to process the refund.

Exchanges

For exchanges, we recommend returning the item and making a separate purchase once your return is approved.

Order Cancellation Rights

You have the right to cancel your order within 14 days of receiving your goods. Once we are notified of the cancellation, you have another 14 days to return the items for a full refund.

Repairs and Replacements

  • Within 6 Months: If a product is faulty, we will repair or replace it.
  • After 6 Months: The customer must provide proof that the product was faulty when purchased to claim a repair or replacement.

Manufacturer’s Warranty

We offer a 9-month warranty for defects in materials or workmanship from the date of purchase. This warranty covers repairs or replacements but does not cover misuse or improper handling.

Contact Information

For any questions or order inquiries, please contact our customer service department:

Thank you for shopping with Zynaxie.shop