What payment methods are available?
We support a wide range of payment options including VISA, Mastercard, Maestro, American Express, Discover, Diner Club, Apple Pay, and PayPal.
How will I know if my payment was successful?
Once your payment is processed, an automated confirmation email will be sent to you. This email serves as proof of your order. If you don’t receive it, check your spam or junk folder. Still can’t find it?
Contact our support team at support@zynaxie.shop for help.
Can I update my billing or shipping details after placing an order?
Yes, you can. Contact us at support@zynaxie.shop as soon as possible to make any changes. We can modify the shipping information as long as the order hasn’t been dispatched.
Can I send a purchase as a gift to a different address?
Absolutely! During checkout, simply provide the recipient’s address as the shipping address, and we’ll handle the rest.
How do I track my order?
After your order is shipped, you’ll receive an email with a tracking number within 24-48 hours. Use this number on our tracking page to monitor your shipment’s progress.
How long does it take to process an order before shipping?
Our processing time is typically between 1-3 business days. Please note that processing times do not include weekends or holidays.
What are your shipping costs and delivery timeframes?
We offer free standard shipping with an estimated delivery time of 7-10 business days. For detailed shipping information, please refer to our shipping policy on the website.
How can I contact Zynaxie for support?
If you need assistance, our customer support team is here to help. You can reach us via email at support@zynaxie.shop or through the Contact page
Thank you for choosing Zynaxie.shop