Processing Time

All orders are processed within 1–3 business days, excluding weekends and holidays. After your order is processed, you will receive a notification when it has shipped.

Shipping Time

We offer standard free shipping on all orders within the United Kingdom, with an estimated delivery time of 7–10 business days.

Tracking Your Order

Each order is shipped with a tracking number, allowing you to follow its journey. You will receive an email with the tracking number once your order has been dispatched. If you do not receive a tracking number, please contact us at support@zynaxie.shop.

Order Cancellation and Modification

You may request modifications or cancel your order within 12 hours of purchase. Please contact our customer support promptly at support@zynaxie.shop during this period. After 12 hours, orders may be too far along in processing or shipping to modify. We are not responsible for lost packages due to incorrect address details provided.

Shipping Delays and Issues

While we strive to deliver promptly, please be aware that delays may occur due to unforeseen circumstances, carrier issues, or inaccuracies in the shipping address. If your delivery is delayed, please contact our customer support for assistance.

Incorrect or Lost Orders

If tracking indicates your order was delivered but you have not received it, please take the following steps:

  • Check with neighbors or household members.
  • Verify the shipping address for accuracy.
  • Contact the carrier to inquire about the delivery and request proof of non-delivery.
  • Provide us with proof of non-delivery so we can issue a refund or replacement.

International Shipping

Currently, we only ship within the United Kingdom and do not offer international shipping.

Damage During Shipping

If your order arrives damaged, please contact our customer support Team at support@zynaxie.shop with photos of the damaged item and packaging. We will provide a replacement free of charge and instruct you on how to return the damaged item for inspection.

Contact Information

For any questions or inquiries, please reach out to us:

Thank you for choosing us!